Our mission at NeoEdu, which is powered by Neoteq Software Private Limited, is to make learning easy, affordable, and worthwhile for all students. Our return policies differ from those of physical products because all of our programs and study materials are provided digitally and are available right away after purchase.
Please carefully read the information below as we value openness.
1. Nature of Our Digital Courses
All the courses, certifications, and free downloadable educational materials offered by NeoEdu are digital products. After enrolling on the platform and gaining access to the products, the products are instantly available to the users.
Because of the immediate availability of these items and the fact that what we are offering is not physical in nature, the items purchased cannot be returned once access is granted.
2. Technical Difficulties or Purchase Errors
We recognize that sometimes things do not work as anticipated. Should you be having trouble accessing your course because of a technical problem, payment issue, or system error, kindly contact us within 7 days from your original purchase.
Contact us at:
Info@Neo-teq.com
Rest assured that your concern will be attended to by my team. We will speedily address your concern. We may:
- Restore or reactivate your course access.
- Provide an alternative solution or course credit.
- Issue a refund, where appropriate after due verification.
We are interested in your learning experience and will do our best to address your genuine concerns.
3. Unauthorized or Accidental Transactions
In case you notice any unauthorized transaction or suspect any transaction was made by mistake, kindly notify us within 48 hours of the transaction.
To continue, we may require verification details for security reasons. If the claim is verified:
- Course access may be suspended or revoked
- A refund or account credit may be issued at our discretion
Requests made after 48 hours may not qualify for review.